cmdb_ci_cloud_appserver ; cmdb_ci_oslv_container . 1 Answers. ITOM Cloud Management ; Cloud Insights ; White Papers. com +91 75691 13383. Rating: 4. The ITBM and ITOM component data model has been built based of CSDM 2. How to populate manager using Server side code. ServiceNow Discovery Implementer path enables those looking to successfully implement ServiceNow Discovery by laying the groundwork for mature infrastructure operations management. Demo ITOM. In ServiceNow, coalesce is a field property for transforming map field mapping. The process took 2 weeks. Discovery is triggered by adding one or more IP ranges to discover to the ServiceNow Discovery application 3. 44 open jobs for Servicenow itom consultant. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. ServiceNow is a cloud-based IT Service Management (ITSM), and the need for ITSM is growing. It helps organizing Services, HR data, and processes by functional discipline. cmdb_ci_cloud_databaseITSM. Challenges faced or how did I faced challenges on previous/current roles. ServiceNow Developer Saic – Richmond, VA. ServiceNow Practice Exams. Q) What controls what data users can access ? ACLS is a rule that will match the object (Field or Table) and which permissions are required to access the object. View Details. What are the Applications you. As per Forrester Research- ServiceNow permitted IT productivity to enhance by more than or equal to twenty percent with structured machine learning to automate routine tasks. Problem Management Real Time Scenarios: 1. The process took 3 months. Get hired. 8 "Servicenow technical architect" interview questions. It helps organizing Services, HR data, and processes by functional discipline. With ITOM, Joe and his team are saving 25,000 hours a year. Love your job. Kegman Inc. We’re at a unique moment in business history. Its great abilities bring organizations to the next level of IT operations with. . Answer: The process involves discovery methods, data import, and manual data entry. Should know and highlight working of Incident, Security Incident, Major Incident Management, Security incident, Security Service request, Integration with security tools ex- Virus Total, IBM QRadar, Splunk, Qualys, Tenable, etc and best practices and standards like NIST, MITRE ATT & ACK, SANS Etc. 1. The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon on a server in an enterprise network. Discover Solution Watch Video. Modern mobile experiences Keep users informed and engaged anytime, anywhere with intuitive mobile apps. Our ServiceNow Training program at HKRTrainings is designed to empower professionals with the skills and knowledge needed to leverage the full potential of ServiceNow, a leading cloud-based platform that streamlines IT service management. ServiceNow Discovery Interview Questions and Answers. What is the parent table of Incident and Change applications ? - task2. ServiceNow interview questions. Practicing for an exam like the CIS-Discovery can be a full-time job. Following SignIn window will appear. Put the two together and now you know who, what, where, when, and why. A customer or external SLA – between you and an external customer. Q7. Prepare for amcat exam. What is IT operations management (ITOM)? IT operations management (ITOM) is the management and strategic approach to planning, building, and operating digital services,. Q&A for work. Certification is not simple and takes immense work. 2. Course. Service mapping is used to discover and track IT applications and components in an organization, outlining how each connects to business services. forEach on an array Round2: 1. Fill your email Id for which you receive the ServiceNow Build document. ServiceNow Developer Interview Questions. 1. Modules and specializations that are in high demand right now. Users can submit HR cases through the HR Service. Human Resources Interview. 0 which. Zoom. What is the difference between ServiceNow and Salesforce? Q2. Map the MID server using ServiceMapping. July 22, 2021. HR cases hold the details of HR requests, such as requests for information, and HR processes, such as onboarding. 1) What is ServiceNow? ServiceNow is a cloud-based IT Service Management tool. As an ITAM coach and consultant, part of my job is helping organizations build their ITAM teams. servicenow technical architect. ServiceNow is a cloud-based platform that offers various services like IT Service Management (ITSM), IT. We would like to show you a description here but the site won’t allow us. ServiceNow ITOM Enterprise. Q1. A. 4+ years of Experience working and developing ServiceNow ITOM. The CMDB is an important foundation for many ServiceNow applications, as it stores and manages data about the configuration items (CIs) in an. They are also using ITOM to automate IT operations processes, slashing the time it takes to get things done. 1. Global Impact. We would like to show you a description here but the site won’t allow us. Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for. What is ServiceNow Discovery and how does it work? Describe the Discovery process and its phases. Achieving compliance with relevant standards and regulations. $38 - $45 an hour. ServiceNow users could repurpose 15% of IT administration staff to higher-esteem work. The content adapts to the times (COVID-19-related phishing, for example), but the attack channels. So this brings us to the end of the blog. ServiceNow ITOM enables businesses to enhance their efficiency by. There is an annual license cost which is calculated based on your number of devices. Learn about interview questions and interview process for 7 companies. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Description. Every day notification should be sent at 9 AM for the previous day. Mon - Fri (18 Days) Weekend. Hello Community, In the dynamic world of data management, ServiceNow plays a pivotal role, ensuring the integrity and availability of crucial information. Prepare for your. Prepare for your interview. Patrick Afb, FL 32925. Many questions asked about ITOM and CSDB management. However, that's just the start. Over the past year, organizations worldwide have seen an increasing number of cyberattacks. List of 45 interview questions which will be asked from 2-6 years experience servicenow professional is mentioned in this article. Also if the price is more than USD 500 then trigger a financial approval. #servicenow #coding #interviewquestions #interview 1. Impact Accelerate ROI and amplify your expertise. I interviewed at ServiceNow in Oct 2023. Security is a largely important topic when it comes to building a CMDB with ServiceNow Discovery. The software also offers enterprises numerous other advantages, including cost reduction, IT improvement, and increased service availability. Please let me know if you have any. We’re going to discuss: Some things you should consider when deciding on your career path. Explore our new Introduction to Gen AI course—perfect for beginners. Walk us through the sequence of actions you would take. ITSM is concerned with how IT teams provide services, whereas ITOM is concerned with event management, performance measurement, and the techniques. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. What is difference between service catalog and order guide and record producer. Making the world work better begins by building equity for all at home. There were three rounds 1. Organizations face mounting pressure to streamline their processes and improve productivity and performance, often with tighter budgets and fewer resources. This might seem obvious, but Discovery is the tool best-suited to populate the CMDB with CI details. A new dialog will open. I love videogames (I play mostly PC Games) and Comedy TV Shows. Scale IT To Support Business Goals and Employee Needs. It works seamlessly with your ServiceNow applications, delivering out-of-the-box value across the entire IT value stream—helping you to diagnose service outages,ServiceNow ITOM •99% of CMDB key components discovered automatically •30% more SQL databases identified compared to manual processes NBN expands ITOM transformation •140 business services mapped in hybrid environment •1. You can list some examples of working with the platform in various positions. We’ll start with a stat that most anyone will appreciate: In the average enterprise, about 60% of incidents are generated by machines (servers, storage, network routers, etc. Every day notification should be sent at 9 AM for the previous day. Figure 1: CIO Dashboard overview. Align asset investments to business needs. 5 million configuration items discovered every day •7 weeks to deploy and replace legacy tools. In the ever-evolving world of IT service management, ServiceNow has emerged as a leading platform for streamlining enterprise workflows and improving overall efficiency. 02/2020 to Current. All rights reserved. Our live projects and industry scenarios. What exactly is Knowledge Discovery? 3. Modern mobile experiences Keep users informed and engaged anytime, anywhere with intuitive mobile apps. 1. Interview questions are useful to attend job interviews and get shortlisted for job position. Leveraging end-of-life (EOL) and end-of-service (EOS) insights for hardware refresh planning cuts costs, reduces risks to critical business systems on aging assets, and enhances cost-efficiency through methodical purchasing. ITSM clearly defines the roles and responsibilities of every individual and department with regard to IT services. Prasad S Giga Guru. IT operations management (ITOM) is the management and strategic approach to planning, building, and operating digital services, technology, components, and application requirements in organizations. Some services are optimizing processes in IT, from mapping delivery to orchestration. 31 ServiceNow Solutions Consultant interview questions and 21 interview reviews. Frequently asked questions 11 2. The Citizen and Core CMDBs are relics of the monolithic model of the CMDB. Interviews. Platform Architects call on insight they’ve gained in successful ServiceNow projects to help you make the right technical decisions today that will deliver the business outcomes you want. Each COE displays different fields in the new case form. Learn More. I applied online. ServiceNow is a cloud-based SaaS (Software-as-a-Service) platform that automates organizational processes and delivers a consistent, consumer-like experience. Navigate to Flow Designer -> Designer in application navigator. Confidential. Glassdoor has 9 interview questions and reports from Servicenow architect interviews. ServiceNow ITOM enables organizations to gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. However, that's just the start. Join George Rubio, Sr. . Cloud Management – ServiceNow ITOM is functional in optimizing usage of cloud resources by. What exposure have you had to the ServiceNow Platform?. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the. May 25, 2022. Proficient Instructors: Our trainers are seasoned experts with vast expertise in implementing and managing ServiceNow. Get hired. adults who work in an office with an IT department revealed that in the past 12 months 64% had created at least one account that their IT department “doesn’t know about. Developer Build, test, and deploy applications. ServiceNow has broad control over allocating the resources and designing the process flow of those services. 28 jobs. Implementing forEach without using . Cmdb_ci_computer : cmdb_ci_vm_instance . ServiceNow interview details: 1,422 interview questions and 1,229 interview reviews posted anonymously by ServiceNow interview. Get answers to your questions and discover how ServiceNow. This article will provide you brief on almost all applications and modules in ServiceNow. I am sharing the link below of the same: ServiceNow Interview Questions for 1 to 3 Years of Experience. It uncovers the visibility into end-end business services by understanding the relationship with the underlying IT resources. Let's delve into the essential aspects of Ser. These questions are designed to assess candidates’ expertise and suitability for the role, along with skill assessments. What is the parent table of Incident and Change applications ? - task2. I have applied for the position online on Jan 28th. 1. IT operations management (ITOM) is the management and strategic approach to planning, building and operating digital services, technology, components and application requirements in organisations. Accenture initially deployed Discovery and Event Management to cleanse the CMDB foundation to support the enablement of subsequent ITOM features. - Now Learning. Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow products. Prepare for your interview. Powered by ServiceNow’s industry-leading AIOps, ServiceNow ITOM uses AI to automate and improve resolutions faster and more effectively than ever before. Get the right Servicenow itom developer job with company ratings & salaries. Get hired. . 4500 + Course Reviews. Core Highlights of Our ServiceNow Training. We here at ExamTopics understand that. About ServiceNow Online Training course. 3. Organizations that already work with the ServiceNow platform usually find it awesome, then the users, especially the management, operations personnel, and project teams, start to look at ITOM and. With ITOM services, you can optimally provision these resources much faster and easier. Any customer on or above Rome Patch 5 can install (or chose not to) this plugin. 4 days left! Skip to content. Unless you have visibility of your infrastructure. A multilevel or hierarchical SLA – between everybody, or at least, multiple departments of an organisation. Servicenow Itom Developer Resume jobs. Internal – between you and an internal customer such as another department. If name of device changes, will it still be discovered using IP: Discovery automatically discovers when there is any update from the source. 4. Top Most asked ServiceNow Interview Questions and Answers for beginners. How to Answer: Start by explaining your coding standards, such as clearly commenting your code and consistently following naming conventions. CIS-EM Exam Overview. Proactively notify customers of service events and empower agents with real-time service status using operational intelligence and machine learning. Basic ServiceNow Interview Questions for Freshers. The COE allows you to limit access to sensitive information, promote consistency for metrics. Secondly, ServiceNow ITOM specialist; Also, ServiceNow Administrator. How do you troubleshoot Discovery issues? How do you configure and maintain Discovery schedules? How do you handle network changes and updates in Discovery? Q1: What is ServiceNow? A1: ServiceNow is a cloud-based platform that provides IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) solutions. 1. The Course Outline is the most important part of your preparations as all CIS Event Management Questions originate from it. Modernize your operations to optimize productivity, cost, and resilience with a single platform for IT. I interviewed at ServiceNow in Mar 2017. Learn about interview questions and interview process for 7 companies. Later, to my reply with the feasible date/time windows, I have never heard. @ServiceNowCommunity @ServiceNowDevProgra. In this video, Alexander Ljungström, managing director at Einar & Partners, goes through security-related aspects to a successful discovery strategy. Blogs Servicenow Interview Questions ServiceNow is a cloud-based IT Service Management tool that offers a single system of record for IT services, operations, and. . Any ITOM experts? A few Discovery Questions. Explore Catalog. ITOM describes the individual processes and services that are administered by an IT department—this includes administrative. security Operation. 4 benefits of combining ITSM and ITOM. Predicting problems, reducing user impact, automating fixes, modern DevOps, and data linkage are all included in this. Hire, Train, and Deploy: The Smartest Corporate Training. By Simplilearn Last updated on May 9, 2023 67070 Table of Contents About ServiceNow Company ServiceNow Recruitment Process Top Servicenow Interview. To level set, we’ll define the following: Common Service = A standard and shared set of service-related definitions across ServiceNow products and platform that will enable support. 6. Welcome to the Now Platform Utah release! Jon Sigler. Gain new ServiceNow skills and fresh insights into the power of digital transformation. What should I do now? I had my second interview with a partner today and I thought I did "ok" during the interview. It allows for increased productivity, lower costs, and improved end-user satisfaction. User Testimonials. It includes features like service mapping, event management, orchestration, cloud management, discovery, and operational intelligence. First round was more about how a person reacts to different situations and second round was completely Technical. Stay ahead in the industry and secure a rewarding career path with our comprehensive ServiceNow ITOM Training at. That was 7 yrs ago and now I'm a CMA. Systems Admin with extensive knowledge in managing in-house applications, providing training to staff on the best usage of the platforms. It includes features like service mapping, event management, orchestration, cloud management, discovery, and operational intelligence. Phishing and vulnerability exploits continue to be leading attack channels. Enhanced Service Visibility During Change - ServiceNow's ITOM platform provides centralized management of all enterprise infrastructure and services. Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for. Top 10 Frequently Asked ServiceNow Interview Questions Difference Between ServiceNow & Salesforce? What is ServiceNow? What do you mean by the term “Application” in ServiceNow? What is the latest ServiceNow user interface and when it was released? What is the full form of CMDB? What is the CMDB. . Minimize waste throughout the asset lifecycle by optimizing software licenses, tracking hardware assets, and managing cloud resources. For up to thirty (30) days post the ITOM Discovery Coaching session, ServiceNow will work with Customer to address Customer’s follow-up questions concerning the ServiceNow results. ServiceNow ITOM. ServiceNow Blog. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. In this regard, there are some standard integrations of ServiceNow with incident, change, problem management, CMDB, Single sign-on, etc. ITOM Visibility Security Overview ; Visibility to Multi-Cloud: Measurable Outcomes from CMDB ;. Gain new ServiceNow skills and fresh insights into the power of digital transformation. ↳. The ServiceNow ITOM suite helps enable multiple components, including the automation of infrastructure discovery, compliance maintenance, services mapping, and events rationalization. Get Started Get the latest ServiceNow updates. Our live projects and. ServiceNow leverages a single platform to support traditional monitoring tools as well as cloud-first observability monitoring throughSucceed at scale with ITSM Pro. Email. Prepare for your ServiceNow interview Questions for 2024 with our comprehensive guide. ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. If IP address changes, will it still be retained under equipment name in CMDB: Yes. Always needed with consulting. This process of discovery is done by ServiceNow on a regular and repeated basis to keep pace with the constant change that is the norm within enterprise IT. Resolved business owner issues by configuring enhancements for ongoing modules and by debugging and creating defect fixes. I have made my best attempt to list down all the possible questions for the ServiceNow Certified Implementation Specialist - Event Management Exam. Regular columnist and Analyst at The ITAM Review. In Problem Management, based on the Category and Sub Category, the Problem Management Group should auto populate when requestor submit or create the ticket. 35 ServiceNow Interview Questions (With Example Answers) ServiceNow is a cloud-based platform that many different business departments and individuals use to manage IT and non-IT processes for numerous applications. Sign up today in 3 easy steps: Please select a day and time convenient for you via Calendly here. The primary goal of ServiceNow ITOM's features is to automate the laborious and time-consuming operations performed by the IT staff. ServiceNow can also integrates with other applications or tools such as Moogsoft, Jira, LDAP and many more, which makes ServiceNow platform more robust and flexible. Data from the cloud, IT infrastructure, logs, metrics, events, and container-based resources are all collected. It provides a unified platform for IT teams to gain visibility, manage services, and optimize cloud resources. Impact Accelerate ROI and amplify your expertise. This is Mock Exam . Interviews. We would like to show you a description here but the site won’t allow us. TeskSlate’s ServiceNow online training allows you to implement ServiceNow to reduce IT costs and build custom applications. They will lead you through real-world scenarios and practical examples, ensuring a hands-on and immersive learning journey. I will continue to add more with my research. Managing the hardware asset life cycle from planning to disposal. 1 Answers. Demonstrate your adeptness in Incident Management, providing a step-by-step breakdown of the process - from swift response and preliminary diagnosis to the. It specializes in IT services management ( ITSM ), IT operations management ( ITOM ) and IT business management (ITBM). Demo ITOM. Hi all- Quick background: I inherited a pre-existing Discovery implementation and our senior admin quit a few months ago, so my hand has been in all the pots while my experience is pretty limited, particularly with Discovery. ITSM is more visible and outward-facing to people outside of IT. Learn more about TeamsWhat is IT operations management (ITOM)? IT operations management (ITOM) is a set of processes responsible for building, managing, and maintaining an organization’s IT infrastructure and is one of the main functions of Service Operation in the ITIL framework. Data import tools can be used for bulk imports, and manual data entry is often necessary for custom or non-discoverable CIs. Glassdoor has 9 interview questions and reports from Servicenow technical architect interviews. With the quickened pace of business requiring faster scale, leaders and decision-makers must find ways to adapt and optimize their processes. . . We would like to show you a description here but the site won’t allow us. Core Highlights of Our ServiceNow Training. After the flow executes, click Flow has been executed. With our deep knowledge and. ServiceNow products have a dependency on data within this data model. 2. 1 Delivered as part of the Now Platform, spanning all ServiceNow cloud services. The three pillars of ServiceNow's ITOM Suite: visibility, health and optimization. The IT challenge. Communication is made via the MID server, an on-premises proxy worker component of ServiceNow, which then scans the entered IP ranges 4. For example, you can personalize your ServiceNow Solution Architect ITOM Test by combining it with other related technical and non-technical skills. Impact Accelerate ROI and amplify your expertise. 2,072 Reviews. A ServiceNow professional with around 7 years of IT experience including 6 years of experience in ServiceNow. They can be: 1. Single data model Optimize service operations with a unified, cloud-based platform across operations and service management. Get the right Servicenow itom consultant job with company ratings & salaries. A free inside look at company reviews and salaries posted anonymously by employees. Community;. Following is the list of most frequently asked ServiceNow Interview questions and their best possible answers. Explain the concept of Service NowService Catalog. Use the power of AI to turn a tidal wave of events into a trickle of. Get Started Get the latest ServiceNow updates. Keep an eye out for an email confirming your interview session. Benefits of Benefits of Implementing ServiceNow ITOM And ITSM Together to Improve IT Operations. Accenture’s ITSM and ITOM journey on ServiceNow represents a steady progression of enabling relevant service components to simplify IT operations management at scale and at speed to keep pace with its evolving IT stack and landscape changes. See Interview Questions for Similar Jobs. This blog can help you prepare for your upcoming ServiceNow Admin interview by providing a list of commonly-asked ServiceNow Admin interview questions and tips on how to answer them effectively. Succeeding with ServiceNow Discovery & ITOM. ServiceNow Interview Questions Emails/Notifications 1. We already mentioned that a true CMS will be a couple of. Get ahead with expert-crafted questions and answers tailored to give you the competitive edge in the job market. Viewing 1 - 8 of 8 interview questions. What is the latest ServiceNow user interface, and when was it. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registeredFeatures of ServiceNow IT Operations Management. ServiceNow This Learning Path provides all required training and exams to become a ServiceNow Certified Service Mapping Implementation Specialist. This ServiceNow training article will provide you complete understanding of ServiceNow platform through ServiceNow tutorials and ServiceNow video tutorials. IT Service Management (ITSM) aligns with ITIL standards to manage access and availability of services, fulfil service requests and streamline services. Achieving optimal efficiency is the primary aim of the IT sector today. We would like to show you a description here but the site won’t allow us. 9 "Servicenow technical architect" interview questions. Developer Build, test, and deploy applications. They identify specific business opportunities and influence shareholders to support business projects, to lead projects, and to coordinate with other teams to produce better results and outcomes. ServiceNow ITOM enables organisations to gain visibility across infrastructure and apps, maintain service health, and optimise cloud delivery and spend. Reduce Infrastructure Costs While Solving Problems Quickly. i. Glassdoor has 9 interview questions and reports from Servicenow architect interviews. Business leaders must drive uninterrupted innovation and. Product Marketing Manager at ServiceNow, is an IT industry expert with more than 16 years experience. Technical interview - I was interviewed as a fresher. Documentation Find detailed information about ServiceNow products, apps, features, and releases. . Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. 7. Let's Hurry! Just Three Simple Steps: Click on the Download button relevant to your (Fresher, Experienced). I have already posted some more servicenow interview questions earlier, you can also refer the same for interview. Seven IT Asset Management Interview Questions for Hiring. My name is Ermal Llanaj and I am a ServiceNow Trainer teaching almost all ITOM courses and Customer Service Management courses for the last 2 - 2. ITOM Governance is a collection of ServiceNow Store applications that will evolve as more content gets developed. It uses an intelligent automation engine to categorize tasks and provides useful analytic information to help prevent IT problems. Reimagine always-on technology services enabled by automation. The IT challenge. Here's Top ServiceNow Interview Questions and Answers:. You can create records to deploy software models as well as catalog items. Showcase SAM, HAM,. #ServiceNow Developer Interview Questions & Answer Set1| #Very Important Interview Questions These Questions are being asked frequently in almost each & ever. ServiceNow SecOps Resume. Before coming to ServiceNow, Craig founded a company to provide utility computing to small businesses. 2. JavaScript For Beginners - Learn JavaScript From Scratch. Align asset investments to business needs. How to discover network devices in Network Configuration Manager? 2. We would like to show you a description here but the site won’t allow us. 2. ACTE ServiceNow training offers the course participants with hands-on experience on methods to apply ServiceNow Applications in the business. ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. Click the Test button. A few Discovery Questions : r/servicenow. Everyone belongs when their unique ideas come together to create tangible change. IT Operations Management (ITOM) Predict issues, reduce user impact, and automate resolutions with AIOps. Align work to business priorities, reduce time, and optimize resources with IT Business Management (ITBM). HKR Trainings provides world’s leading online training on 700+ Courses with certifications for all IT courses. As per Forrester Research- ServiceNow permitted IT productivity to enhance by more than or equal to twenty percent with structured machine learning to automate routine tasks. They are also using ITOM to automate IT operations processes, slashing the time it takes to get things done. Let’s talk about ITOM Security (Discovery, CMDB & ServiceNow) June 9, 2021. Download the solution brief to get an overview of ServiceNow ITSM features, benefits, and use cases. The administrators get the capability to distribute software available in the service catalog. ServiceNow is a fast-growing service management provider that went public in 2012. A multilevel or hierarchical SLA – between everybody, or at least, multiple departments of an organisation. ServiceNow Discovery Interview Questions and Answers. In other words, it allows you to monitor your company’s digital. In this Short video we will learn about the basic difference between ServiceNow Catalog Item and Record Producer.